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Category: Knowledge Base

ESI Mobile App

ESI e200 Series Phone System Mobile App Installation & Setup The ESI e200 Series phones system, used a the Catholic Life Center, has a mobile phone app that provides a way for you to use your desk phone and internal extension while away from the office. It works by ringing the mobile phone app and your desk phone when a call comes in. You can answer incoming calls on this app and callers will think […]

How Diocesan Email Filtering Works

The Diocese uses a series of SPAM filters to reduce the quantity of SPAM that arrives in Diocesan email accounts. The following explains how that filtering process works for Diocesan users of Office 365 Email Accounts.     First, unfiltered mail is passed through a Barracuda Networks spam and virus firewall Then, the remaining messages are passed to Microsoft Office 365 filtering system Next, messages are classified and “Focused” or “Other” and delivered to a […]

Password Management with LogonBox

Introduction Logonbox is a tool that can be used to manage your Diocesan Office 365 email account credentials. The instructions below explain how to use this tool reset your password. Note, you can also setup multi-factor authentication with this tool. (see the video below for those instructions) Steps  Visit https://diobr.logonbox.com Click on the “Reset Password” button. Enter your Diocesan email address and click the “Next” button. Choose “Use Current Password” from the drop-down list and […]

Making and Receiving Calls on ePhones

Introduction:   As a Catholic Life Center employee you are provided with a desk phone. This phone is either an ESI ePhone 3 or and ESI ePhone 4x model. The main different between these phones in the number of programmable buttons. The following video explains how to use the ePhone 4x to make an receive calls.   Prerequisites   None   Instructions   To dial out, simply dial the number. You do not have to […]

ESI ePhone System

Welcome to the ESI ePhone System training. The training will begin on 9/23/2019 @ 10:00AM. Below is a link to helpful documents for the training webinar. ESI ePhone3 QRG ESI ePhone4x QRG ESI eSIP Evolution Series Voice Mail QRG ESI eSIP Evolution Series Extension User’s Guide ESI eSIP Evolution Series – ESI Communicator User’s Guide ESI eSIP Evolution Series – eMobile User Guide for iPhone ESI eSIP Evolution Series – eMobile User Guide for Android […]

Creating email from the Apple Mail App

Creating email from the Apple Mail App Wednesday, June 5, 2019 8:36 AM Introduction: Some users decided to add their new Diocesan email account to the Apple Mail App and may run into an issue when creating a new email that they want sent from their Diocesan account without making their Diocesan email account the default email account in the Apple Mail App. Below are the steps to make sure that the new email comes […]

Public Folders

Public Folders Friday, June 21, 2019 10:54 AM Introduction: Some users are unaware that we have public folders that have updated contact information for parishes, deacons and priests. The public folder will have their new email address. This document will show you how to locate where public folders are in Outlook Instructions: Open up the Outlook desktop app as normal. You will need to select the ” 3 dots” located bottom left of the Outlook […]

Switching Between multiple O365 Accounts

Switching Between multiple O365 Accounts Monday, May 27, 2019 2:22 PM Introduction: Sometimes you may need to log into two separate Office 365 accounts and have them open at the same time. This may be the case if your parish already has an Office 365 subscription. As a convenience, Microsoft keeps you logged into your account after your initial logon to Office 365. Microsoft calls this feature “Stay Signed In“. The “Stay Signed In” feature […]

Introduction to Office 365

With the Office 365 E1 subscription you get access to email, a place to store files and web-based versions of the Microsoft Office applications. The introductory video below shows you the basics of what Office 365 looks like and how to navigate it.

Top 5 Features of Office 365

Top 5 Features of Office 365 Anytime/Anywhere Access to Email and Files – With Office 365, you can access your email from any computer or mobile device that is connected to the Internet. The same is true for files that you created. The files are stored online and can be viewed or edited from any computer or mobile device connected to the Internet. Share Files and Collaborate Online – With OneDrive, the file sharing feature […]

Options for Checking Email in Office 365

Options for Checking Email in Office 365 There are many convenient ways to check email from a Microsoft Exchange email server. With Office 365 you get an email account in the Microsoft’s Exchange online platform. Here are the ways that you will be able check email once your diobr.org email account has been moved to Office 365. Outlook WebApp – The easiest way to use email on an Exchange server is to use OWA (Outlook […]

How to Login to Office 365

How to Login to Office 365 Monday, July 16, 2018 11:16 AM Introduction: The Diocese of Baton Rouge has issued you and/or your parish a diocesan email account that is part of a Microsoft Office 365 E1 account. This Office 365 account include a diocesan email address (account@diobr.org) along with other productivity and collaboration tools. This tutorial will explain how to log into your new diocesan Office 365 account so that you can gain access […]

Setting Outlook Default Reply Option

Setting Outlook Default Reply Option Friday, May 10, 2019 3:58 PM Introduction: Some users are having an issue with the reply all being the default choice when replying to emails. This is causing the replies to be sent to everyone that is on the email. The below steps will show you how to change the default option from reply all to reply. Once the change is done, your option to reply will only be for […]

How to Create a Diocesan Email Shortcut

Introduction: Your Diocesan Office 365 account can be checked by using the web-based version on Outlook. This tutorial will show you how to access the web-based version on Outlook from a web browser and how to create a desktop shortcut on a Windows 10 computer. Prerequisites You will need your Diocesan Office 365 email address, username and password. Instructions Access your Diocesan Office 365 email account via Outlook Online Open a web browser (e.g. Google […]

Checking Multiple Office 365 Accounts

Checking Multiple Office 365 Accounts Tuesday, April 30, 2019 11:55 AM Introduction: Sometimes you may need to log into two separate Office 365 accounts. This may be the case if your parish already has an Office 365 subscription. As a convenience, Microsoft keeps you logged into your account after your initial logon to Office 365. Microsoft calls this feature “Stay Signed In“. The “Stay Signed In” feature keeps you from having to type in your […]

Setup Office 365 – Outlook for Windows

Introduction: If you already own a license of the Microsoft Outlook 2016 application for Windows and have it installed on your computer, you can use it to check your diocesan Office 365 email account. The only compatible versions on Microsoft Outlook that will work with your diocesan Office 365 account are: Outlook 2016/2019 for Windows or Outlook 2016/2019. The desktop version of Outlook is not a part of your diocesan Office 365 subscription. However, if […]

Add Office 365 Email Account to Outlook For Windows

Introduction: If you already have the Outlook desktop app already installed on your computer, you can add your new office 365 to the Outlook desktop app. Below are the steps to add another account to Outlook. Instructions: Log in to Outlook Click on “File” on the upper right side of the screen. Click on “Add Account” Fill out the form on the next screen with the Name of the account, the email address, the password, […]

Setup Office 365 – Outlook Mobile App

Introduction: The Microsoft Outlook app is a great way to check your Diocesan Office 365 email account. Not only is it the most compatible program for this purpose, it also works the same way on both Apple and Android devices. Below are the steps for setting up the app. Prerequisites In order to download the app, you will need an Apple iTunes account and a payment method on file. A credit card or an Apple […]

Setup Office 365 – Outlook for MAC

Introduction: If you already own a license of the Microsoft Outlook 2016 application for MAC and have it installed on your computer, you can use it to check your diocesan Office 365 email account. The only compatible versions on Microsoft Outlook that will work with your diocesan Office 365 account are Outlook 2016/2019 for MAC. The desktop version of Outlook is not a part of your diocesan Office 365 subscription. However, if you have a […]

Setup Office 365 – iPhone/iPad Mail App

Introduction: The Microsoft Outlook app is the best tool for accessing an Office 365 email account from an iPhone or iPad, however it is possible to use the built-in email, contacts and calendaring apps on the iPhone/iPad to check your office 365 account. The following instructions explain how set this up. Prerequisites You will need your Diocesan Office 365 email address, username and password. Instructions Tap the “Settings” app from your iPhone/iPad, then scroll down […]

Setup Office 365 – Apple Mail

        Introduction:     The Microsoft Outlook 2016 for the MAC is the best tool for checking your Diocesan Office 365 email account on an Apple computer. Not only is it the most compatible program for this purpose, it also works the same way on both Apple and Windows computers. To obtain a license of Microsoft Office 2016 for MAC ,you can upgrade your diocesan Office 365 license from E1 to E3 […]

Outlook for MAC – Share a Calendar

Outlook for MAC – Share a Calendar   Share your calendar in Outlook for Mac Outlook for Office 365 for Mac Office for business Office 365 Small Business More… You can share your calendars in Outlook for Mac with family, friends, and co-workers. Permissions you can set range from co-owner to view-only, and you can take away their permissions to see your calendar at any time. Important: To share your calendar, both you and the person […]

Outlook for MAC – Open a Shared Calendar

Outlook for MAC – Open a Shared Calendar   Open a shared Exchange calendar in Outlook 2016 for Mac Office for business Office 365 Small Business Outlook 2016 for Mac Someone has granted you permission to access one of their calendars and you want to open it in Outlook 2016 for Mac. Here’s how: Important: To open another person’s calendar, both you and the other person must have a Microsoft Exchange account and the account owner […]

Disable Pop-up Blocking in Chrome for ACT Aspire

Source: https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en     By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked Pop-up blocked. For site like www.actaspire.org pop-up blocking needs to me turned off. Even whitelisting the site in Google Chrome does not work for pop-ups that redirect to the page “about:blank”. For this site it is best temporally disable all pop-ups and re-enable the pop-up blocking afterward.  Turn […]

Setup Outlook WebApp

Introduction: The Microsoft Outlook app is a great way to check Diocesan email. Not only is it the most compatible program for this purpose, it also works the same way on both Apple and Android devices. Below are the steps for setting up the app. Prerequisites In order to download the app, you will need an Apple iTunes account and a payment method on file. A credit card or an Apple iTunes gift card can […]